Job: Service/Support Coordinator

The Coordinator is responsible for the coordination of client visits, maintenance and upkeep of scheduling records and logbooks, and the accurate and timely communication of scheduling changes between office and field staff.

Qualifications

• Bachelors in Social Work
• Two (2) years experience as Coordinator or in another health related field
• Ability to manage routine office files, log books, and field staff schedules
• Must possess positive, enthusiastic attitude, good people skills, and professional appearance
• Ability to work independently without constant supervision
• An LVN/LPN with home health background is also acceptable

Responsibilities

• Takes and/or assists in taking referrals as needed, in cooperation with a licensed nurse
• Updates log books and schedule sheets
• Prepares weekly schedule for field staff and copies for distribution
• Assists in coordinating services provided to clients
• Controls and monitors schedule changes
• Makes copies of referral sheets for Payroll/Billing Manager and on-call coordinator when requested
• Checks compliance of visits done (on master schedule) after all notes are matched to charges; immediately brings any scheduling problems to the supervisor’s attention
• Calls hospital Social Services department to notify them that an agency client has been admitted to their hospital
• Gives and takes report from the on-call coordinator
• Attends case conferences as requested by his/her supervisor
• Obtains weekly visit count and reports results to the DON and Administration
• Assists in relaying messages to field staff, office staff and community liaisons
• Performs other duties as assigned by the Supervisor or Administrator
• Maintains current client roster with necessary information
• Projects a concerned, professional attitude toward departmental personnel
• Works to develop a positive rapport with all staff members and community
• resources affiliated with home health care services
• Maintains high visibility and availability while in the office

Organizational Relationship

• Reports to Administrator

Functional Abilities

• Able to communicate verbally and in writing to the extent required by the position

Able to physically perform the duties required by the position