FAQ

Frequently Asked Questions

WHAT HAPPENS IF I AM A NEW PATIENT?

You may have referred yourself, have been referred by another specialist, State Medicaid or by Medical Insurance. One of our Registered Nurses or Case Managers will conduct a through assessment which will include discussing your health needs and asking about your medical history. Depending on your needs and our health assessment it maybe required that we receive input from your Personal Care Physicians.

If a follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.

What can I expect at a consultation?

Health Consultations can happen in a number of different ways depending on how your were referred to our organization. Never the less there are some general goals we hope to accomplish with each consultation.

Our health experts will conduct an initial consultation over the phone. This initial conversation is design to be quick yet thorough. Some questions you should expect to answer are:

  • General understanding of who are as a person
  • Your address or general neighborhood and geographical location
  • Your medical history
  • Task you may need assistance with
  • How often or what time(s) of day you may need assistance
  • Who is currently assisting (family, friends) and in what capacity will they continue to assist you once care begins
  • Description of your residence

With these details we can begin to understand how we can best assist you.

After your consultation we can develop a preliminary care summary. This is not a final or official care plan, its purpose is to give the patient and family an idea of how the services we provide can help to improve your overall quality of life.

Do you provide services for children?

Yes.

We even have a Pediatrician we regularly consult with to ensure the highest level of care is being provided to the youth we serve. All staff providing services to youth are required to pass a Child Abuse Verification, NO EXCEPTIONS.

Insurance and Billing

Do you accept my insurance?

We currently accept State Medicaid Waiver consumers at all of our locations. Click Here to check with your local office to determine if your insurance is currently being accepted at that location.

 

If you don’t have an insurance coverage, Medicare, or Medicaid, feel free to Request a Consultation or Click Here for our Private Pay Health Plan.

Do you have parking facilities?

Yes.

Click Here to see the specific details on the parking and accessibility.

HOW DOES THE AGENCY ENSURE PATIENT CONFIDENTIALITY?

We consider patient confidentiality a serious issue and take great care to ensure our patient’s privacy is secure. We keep access to patient files and information limited to key staff members and all patient files are stored in secured, undisclosed locations.

WHAT IS THE PATIENT’S BILL OF RIGHTS, AND DOES THE COMPANY PROVIDE IT?

The Patient’s Bill of Rights is a description of the rights and responsibilities of both the agency and the consumer being cared for and it is freely available at our office locations and on our website. A copy of the Patient’s Bill of Rights is also provided once the Service Agreement is signed.

WHERE CAN I FIND MORE INFORMATION ON YOUR COSTS AND SERVICES?

Most of our services are provided FREE of charge or at a very low cost share through Medicaid funded Waiver Programs. Click Here for more information.

If your interested in Private Pay and Private Duty rates and plans Click Here.

Our brochures, pamphlets, fliers and booklets provide information on our costs and services and are available at our offices:
Pittsburgh, PA: 155 North Craig Street  Suite 160 Pittsburgh, Pa 15213  412.578.9890
Jonesboro, GA: 118 North Avenue  Suite J  Jonesboro, GA 30236  404.815.2961

You can also click here request a Home Care Consultation and have one of our experts would be glad to explain the details of our services and costs.

HOW LONG HAS YOUR ORGANIZATION BEEN SERVICING THE COMMUNITY?

Loving Kindness Healthcare Systems was incorporated in 2009 and founded on over 70 years collective of Health Care Experience. 

WOULD CARE SERVICES BEGIN IMMEDIATELY? IF NOT, HOW LONG IS THE WAIT?

State ran Medicaid Services have timetables and procedures beyond our control. We do our best to begin services as soon as possible.
Our services begin as soon as the Services Agreement is signed and a plan of care can be written and approved.

HOW DOES THE AGENCY DECIDE WHAT SERVICES ARE NEEDED OR NOT NEEDED OVER TIME?

Our Registered Nurses and Case Managers work directly with our patients, their family and doctor in order to optimize patient care. We work according to the doctor’s orders for your care and make sure to provide any appropriate amount care as the situation dictates.

HOW OFTEN ARE SERVICES AVAILABLE?

LKHS’ Services are available 24 hours a day, 7 days a week. Our services are available as private duty or in personal care facilities.

WHAT CARE SERVICES DOES IT PROVIDE?

Loving Kindness Healthcare Services provides a full range of home care and home health services to provide the best care for our patients. Click Here for more information on our services.

IS THIS A HOME CARE AGENCY LICENSED BY THE STATE?

Yes, Listed below is the state by state licensing information for Loving Kindness Healthcare Systems.

Pennsylvania:
Home Care Agency/Registry: #17803601
Health Health Facility: #04030501

Georgia:
Personal Care: #060-R-0775

WHAT KIND OF STAFFING DOES THE AGENCY HAVE AVAILABLE?

We provide a wide range of health care professionals. Our goal is to make every health care need available to you within the comfort and security of your home.

  • Registered Nurses
  • Licensed Practical Nurses
  • Physical / Speech / Occupational Therapists
  • Nutritionists
  • Social Workers
  • Certified Nursing Aides
  • Home Health Aides
  • Personal Care Aides
  • Homemaker

DOES THE STAFF RECEIVE ONGOING TRAINING?

Our employees are required to participate and pass regular trainings and orientations covering the following areas:

  • Confidentiality
  • Consumer control and the independent living philosophy
  • Instrumental activities of daily living
  • Recognizing changes in the consumer that need to be addressed
  • Basic infection control
  • Universal precautions
  • Handling of emergencies
  • Documentation
  • Recognizing and reporting abuse or neglect
  • Dealing with difficult behaviors. Bathing, shaving, grooming and dressing
  • Hair, skin and mouth care
  • Assistance with ambulation and transferring
  • Meal preparation and feeding
  • Toileting
  • Assistance with self-administered medications

DOES THE AGENCY HAVE A SUPERVISOR AVAILABLE TO PROVIDE ON CALL ASSISTANCE 24 HOURS A DAY, 7 DAYS A WEEK?

YES, LKHS provides a supervisor available for on call assistance 24 hours a day, 7 days a week. You can always reach our on call staff by dialing 1-888-578-9890.

CAN I CHOOSE A STAFF MEMBER TO PROVIDE CARE FOR ME OR MY LOVED ONE? CAN I REQUEST A DIFFERENT CARE GIVER TO PROVIDE CARE IF I AM UNHAPPY WITH THE ONE THE AGENCY HAS SENT ME?

This is called consumer choice and is a foundation principal to patient centered care.

LKHS will work closely with the client to ensure that the staff assigned to their care is the proper fit.

WHAT IS THE PROCEDURE IF A STAFF MEMBER DOESN’T SHOW UP?

If a staff member is unavailable for work a replacement will be temporarily staffed with the client. LKHS is sure to notify the client of all staff changes to ensure quality services. In the event a staff member unexpectedly misses work, LKHS will immediately provide care through the nearest available qualified staff or through staff supervisor.

HOW DOES THE AGENCY MANAGE SHIFTS? DO THE SAME STAFF MEMBERS ATTEND TO A CLIENT, OR DO THEY ROTATE AMONG DIFFERENT CLIENTS?

We try to maintain a comfortable level of familiarity between our staff and clients. Due to any number of circumstances it may be necessary to rotate or replace a staff member in order to ensure that the client’s needs are met. We make our best effort to introduce consumers to the individual primarily assigned to their services as well as a substitute that will remain on call to fill in for the primary care giver when necessary. We hope that this strengthens our commitment to provide services without interruption and prevent consumers from having to invite perfect strangers into their homes.

DOES THE AGENCY CONDUCT BACKGROUND CHECKS ON ALL STAFF MEMBERS?

Criminal and child abuse background checks are performed on every staffed employee. Credit and driving history background checks are performed on staffed employees depending on the nature of their work.

HOW MANY YEARS OF EXPERIENCE DOES AN AVERAGE EMPLOYEE HAVE, AND HOW LONG HAVE THEY BEEN WITH THE AGENCY?

Many of our staff members have been in service in the home health care field for at least 2 years. Those among our staff new to the home health care field are given lighter workloads and simpler cases and gradually work up as they gain experience.

HOW OFTEN DOES THE AGENCY BILL FOR COSTS? DOES IT BILL MEDICARE OR THE INSURANCE COMPANY DIRECTLY?

If you are a Medicare, Medicaid, or Private Insurance client, then you most likely do not have to worry about being billed. Depending on the State or Region you live in, some patients receiving services through these programs have to pay cost shares or copays, and these fees are billed regularly depending on the details of the services you receive. 

Private Pay Clients are billed for services according to the terms agreed upon in their service agreement.

WHEN DID THE AGENCY LAST INCREASE ITS COSTS AND BY HOW MUCH?

Our costs have NOT increased since the company’s original date of incorporation in 2009. There are always external factors outside of a company’s control that can cause a company to change its rates and fees. We are PROUD that despite inflation and the rise of health care cost that LKHS has remained consistent and affordable for our Private Pay Clients.
We believe that Quality Affordable Health Care is an absolute necessity to maintain the dignified and enjoyable life we ALL deserve. We have been successful in making every necessary internal adjustment to our business model our use of technology and medical advancements to balance our cost.

DOES THE AGENCY REDUCE FEES FOR PEOPLE WHO CAN’T PAY FOR ALL OF THEIR CARE THEMSELVES? IS THERE A SLIDING FEE SCHEDULE BASED ON ABILITY TO PAY, AND IS FINANCIAL ASSISTANCE AVAILABLE TO PAY FOR SERVICES?

LKHS works hard to ensure that all who need services can receive them. We pledge to do our best to make every accommodation possible to ensure that services are provided for regardless of the patient’s financial constraints.

ARE THERE DEPOSITS, FEES, OR ANY EXTRA COSTS BESIDES THOSE CHARGED FOR EACH SERVICE?

All costs are outlined in the service agreement signed.  Any additional costs will be renegotiated when necessary. Any costs not agreed to in the contract will be paid in full by LKHS.

IS THE AGENCY CERTIFIED TO BE PAID BY MEDICARE AND MEDICAID?

LKHS is able to bill Medicaid Waiver Programs at all of its offices and is currently in the process of obtaining its Medicare certification. Click Here to contact your local office for more information.

IS THERE A WRITTEN PLAN OF CARE FOR EACH CLIENT? ARE CLIENTS AND FAMILY MEMBERS INVOLVED IN CREATING AND REVIEWING IT?

Yes. Our care givers work with you, your physician, and/or family to ensure that the highest level of care is provided, and we encourage the client and their family members to be involved in its creation.

HOW OFTEN DOES STAFF COMMUNICATE WITH FAMILY MEMBERS AND BY WHAT MEANS (WRITTEN, PHONE, EMAIL, ETC.)?

The agency will use every method available to it provided by the client. LKHS will always attempt to contact family members by phone or in person if possible. Emails will be used for less urgent matters of your family members care.

DOES THE AGENCY PROVIDE WRITTEN JOB DESCRIPTIONS SO CLIENTS KNOW WHAT DUTIES TO EXPECT FROM THE STAFF?

Yes. Job descriptions are available upon request.

IS THE AGENCY INSPECTED BY AN OUTSIDE ORGANIZATION? WHEN WAS THE LAST INSPECTION? ARE INSPECTION REPORTS AVAILABLE? IS THE AGENCY’S QUALITY OF CARE CERTIFIED BY A NATIONAL ACCREDITING BODY SUCH AS THE JOINT COMMISSION FOR THE ACCREDITATION OF HEALTHCARE ORGANIZATIONS?

LKHS is in full compliance with the State of Pennsylvania Dept. of Health Div. of Home Health as a Licensed Home Care Agency and Home Health Agency. LKHS is in full compliance with the State of Georgia Dept. of Community Health to provide Personal Care and Companion Services. Proof of compliance is available on request.

DOES THE AGENCY HAVE REFERENCES OR SATISFACTION REPORTS FOR ITSELF AND STAFF?

Yes. References are available upon request and testimonials are available.

IS THERE A CONTRACT I CAN REVIEW BEFORE MAKING A DECISION?

Service agreements are made available to the client before the services begin. We strongly encourage all potential clients to make sure you understand everything in the contract and ask questions concerning any parts of the agreement that are unclear to you.

ARE ALL COST AND PAYMENT EXPECTATIONS IN WRITING?

Yes, all cost and payment expectations are written out in the service agreement.