Frequently Asked Questions
You may have referred yourself, have been referred by another specialist, State Medicaid or by Medical Insurance. One of our Registered Nurses or Case Managers will conduct a through assessment which will include discussing your health needs and asking about your medical history. Depending on your needs and our health assessment it maybe required that we receive input from your Personal Care Physicians.
If a follow-up consultation or further consultations are required, we will indicate this and the staff will let you know the date and time of your next appointment.
Health Consultations can happen in a number of different ways depending on how your were referred to our organization. Never the less there are some general goals we hope to accomplish with each consultation.
Our health experts will conduct an initial consultation over the phone. This initial conversation is design to be quick yet thorough. Some questions you should expect to answer are:
With these details we can begin to understand how we can best assist you.
After your consultation we can develop a preliminary care summary. This is not a final or official care plan, its purpose is to give the patient and family an idea of how the services we provide can help to improve your overall quality of life.
We even have a Pediatrician we regularly consult with to ensure the highest level of care is being provided to the youth we serve. All staff providing services to youth are required to pass a Child Abuse Verification, NO EXCEPTIONS.
Do you accept my insurance?
We currently accept State Medicaid Waiver consumers at all of our locations. Click Here to check with your local office to determine if your insurance is currently being accepted at that location.
Click Here to see the specific details on the parking and accessibility.
We consider patient confidentiality a serious issue and take great care to ensure our patient’s privacy is secure. We keep access to patient files and information limited to key staff members and all patient files are stored in secured, undisclosed locations.
The Patient’s Bill of Rights is a description of the rights and responsibilities of both the agency and the consumer being cared for and it is freely available at our office locations and on our website. A copy of the Patient’s Bill of Rights is also provided once the Service Agreement is signed.
Most of our services are provided FREE of charge or at a very low cost share through Medicaid funded Waiver Programs. Click Here for more information.
If your interested in Private Pay and Private Duty rates and plans Click Here.
Our brochures, pamphlets, fliers and booklets provide information on our costs and services and are available at our offices:
Pittsburgh, PA: 155 North Craig Street • Suite 160 •Pittsburgh, Pa 15213 • 412.578.9890
Jonesboro, GA: 118 North Avenue • Suite J • Jonesboro, GA 30236 • 404.815.2961
Loving Kindness Healthcare Systems was incorporated in 2009 and founded on over 70 years collective of Health Care Experience.
State ran Medicaid Services have timetables and procedures beyond our control. We do our best to begin services as soon as possible.
Our services begin as soon as the Services Agreement is signed and a plan of care can be written and approved.
Our Registered Nurses and Case Managers work directly with our patients, their family and doctor in order to optimize patient care. We work according to the doctor’s orders for your care and make sure to provide any appropriate amount care as the situation dictates.
LKHS’ Services are available 24 hours a day, 7 days a week. Our services are available as private duty or in personal care facilities.
Yes, Listed below is the state by state licensing information for Loving Kindness Healthcare Systems.
Home Care Agency/Registry: #17803601
Health Health Facility: #04030501
Personal Care: #060-R-0775
We provide a wide range of health care professionals. Our goal is to make every health care need available to you within the comfort and security of your home.
Our employees are required to participate and pass regular trainings and orientations covering the following areas:
YES, LKHS provides a supervisor available for on call assistance 24 hours a day, 7 days a week. You can always reach our on call staff by dialing 1-888-578-9890.
This is called consumer choice and is a foundation principal to patient centered care.
LKHS will work closely with the client to ensure that the staff assigned to their care is the proper fit.
If a staff member is unavailable for work a replacement will be temporarily staffed with the client. LKHS is sure to notify the client of all staff changes to ensure quality services. In the event a staff member unexpectedly misses work, LKHS will immediately provide care through the nearest available qualified staff or through staff supervisor.
We try to maintain a comfortable level of familiarity between our staff and clients. Due to any number of circumstances it may be necessary to rotate or replace a staff member in order to ensure that the client’s needs are met. We make our best effort to introduce consumers to the individual primarily assigned to their services as well as a substitute that will remain on call to fill in for the primary care giver when necessary. We hope that this strengthens our commitment to provide services without interruption and prevent consumers from having to invite perfect strangers into their homes.
Criminal and child abuse background checks are performed on every staffed employee. Credit and driving history background checks are performed on staffed employees depending on the nature of their work.
Many of our staff members have been in service in the home health care field for at least 2 years. Those among our staff new to the home health care field are given lighter workloads and simpler cases and gradually work up as they gain experience.
If you are a Medicare, Medicaid, or Private Insurance client, then you most likely do not have to worry about being billed. Depending on the State or Region you live in, some patients receiving services through these programs have to pay cost shares or copays, and these fees are billed regularly depending on the details of the services you receive.
Private Pay Clients are billed for services according to the terms agreed upon in their service agreement.
Our costs have NOT increased since the company’s original date of incorporation in 2009. There are always external factors outside of a company’s control that can cause a company to change its rates and fees. We are PROUD that despite inflation and the rise of health care cost that LKHS has remained consistent and affordable for our Private Pay Clients.
We believe that Quality Affordable Health Care is an absolute necessity to maintain the dignified and enjoyable life we ALL deserve. We have been successful in making every necessary internal adjustment to our business model our use of technology and medical advancements to balance our cost.
LKHS works hard to ensure that all who need services can receive them. We pledge to do our best to make every accommodation possible to ensure that services are provided for regardless of the patient’s financial constraints.
All costs are outlined in the service agreement signed. Any additional costs will be renegotiated when necessary. Any costs not agreed to in the contract will be paid in full by LKHS.
LKHS is able to bill Medicaid Waiver Programs at all of its offices and is currently in the process of obtaining its Medicare certification. Click Here to contact your local office for more information.
Yes. Our care givers work with you, your physician, and/or family to ensure that the highest level of care is provided, and we encourage the client and their family members to be involved in its creation.
The agency will use every method available to it provided by the client. LKHS will always attempt to contact family members by phone or in person if possible. Emails will be used for less urgent matters of your family members care.
Yes. Job descriptions are available upon request.
LKHS is in full compliance with the State of Pennsylvania Dept. of Health Div. of Home Health as a Licensed Home Care Agency and Home Health Agency. LKHS is in full compliance with the State of Georgia Dept. of Community Health to provide Personal Care and Companion Services. Proof of compliance is available on request.
Yes. References are available upon request and testimonials are available.
Service agreements are made available to the client before the services begin. We strongly encourage all potential clients to make sure you understand everything in the contract and ask questions concerning any parts of the agreement that are unclear to you.
Yes, all cost and payment expectations are written out in the service agreement.